Previous Essential Service Award Winners

2021 Winner Profile

Lyndsey Prentice, Front Desk Champion,
Courtyard by Marriott Downtown Holland

Lyndsey began her career with Suburban Inns four years ago. It quickly became clear that she had an intense drive to learn everything she could about Suburban Inns and the world of Marriott. She excels in her position by balancing empathy, wit, and tact in dealing with each and every guest she encounters. Her naturally accommodative personality as well as her remarkable memory allow her to make each guest’s experience personal.

2020 Winner Profile

Shaun Price, Electrical Construction Worker
Buist Electric

Shaun ensures the safety of everyone and goes above and beyond regularly. There was an issue of sparking wires after work hours during a remodeling project. Shaun came in on the weekend and in the evening to fix the power situation. He made the circuits safe for the rest of the construction team so they could continue their work.

2019 Winner Profile

Anna Coronado, Laundry/Public Area/ Inspector
Hampton Inn Holland

Anna is the one of the most positive people I have encountered. She is always thankful for everything and never expects something in return for her help. Our company is family owned and we try to bring that atmosphere to the hotel every day, but I think Anna talks about the hotel as a family more than anyone else.

  • Administrative: Jim Whalen
    Appliance Buyer, Bekins
  • Childcare: Kylie Anderson
    Childcare Teacher, AppleTree Hudsonville
  • Cleaning: Nicia Coleman
    Inspector, Embassy Suites of Grand Rapids Downtown
  • Food Service: Rebeca Sastre
    Food Service Staff, Wedgwood Christian Services
  • Government: Kathryn Koski
    Clerk III, Kent County Prosecutor’s Office
  • Health Care: Donna Houseman
    Registered Dental Assistant, My Community Dental Center
  • Hospitality: Lyndsey Prentice
    Courtyard by Marriott Downtown Holland
  • Nonprofit: Abby Teasley
    Migrant Recruiter/Liaison, Grand Haven Area Public Schools
  • Skilled Labor: John Hidalgo
    Senior Maintenance Mechanic, American Chemical Solutions
  • Transportation: Linda Vis
    Food Transportation Driver, Jenison Hudsonville Food Service
  • Administrative: Carol Lyman
    Sr. Administrative Assistant, Mary Free Bed Rehabilitation Hospital
  • Cleaning: Kevin Allmon
    Building Maintenance/Housekeeping, Integrated Packaging Machinery, LLC
  • Food Service: Carolyn McNeil
    Catering Captain, On The Border
  • Government: Michelle Tokarczyk
    Front Desk Receptionist Clerk, Muskegon County
  • Health Care: Jesseca Schrader
    Registered Nurse, Metro Health University of Michigan Health
  • Nonprofit: Angela Reyna
    Program Assistant, Affinity Mentoring
  • Retail: Mike Smith
    Sales Professional, Bekins
  • Skilled Labor: Shaun Price
    Electrical Construction Worker, Buist Electric
  • Administrative: Amber Garner
    Materials Management/Customer Service, Michigan Spring and Stamping
  • Child Care: Mitch Adams
    Lead Teacher, All for Kids CDC
  • Cleaning: Ruth Evitts
    Laundry, Metron of Belding
  • Food Service: James Greenland
    Cook, Spectrum Health
  • Health Care: Martha Torreson
    Recreational Therapy Assistant, Brookcrest Rehab & Life Center
  • Hospitality: Anna Coronado
    Laundry/Public Area/ Inspector, Hampton Inn Holland
  • Nonprofit: Amelia Lopez
    Community Health Worker, Health Net of West Michigan
  • Retail: Vickie Rick
    Sales Clerk, Fabulous Finds
  • Skilled Labor: Fernando Villagomez
    Lead Operator, Nova Steel USA
  • Transportation: David DeLeon
    Bus Driver Chauffeur, Hope Network

2018 Winner Profile

Nick Borgman, Customer Service Rep.
Quality Car Wash

Nick is a familiar face to many in the community and a loved one at that. He is consistently early, prepared, hardworking and positive. One morning I opened the store while he was on a well-deserved vacation. Almost every customer who came in between 5-7 am asked where Nick was. Nick pours himself out to help people readily and often without regard to his own well-being.

2017 Winner Profile

Jen Joseph, Nurse Aide
Mary Free Bed Rehabilitation Hospital

For almost 30 years, Jen has worked tirelessly with our staff and patients to ensure the best care possible. Jen approaches every situation knowing exactly how to help or what to say. For example, there was a family whose mother was not making a lot of progress. The family was upset. Once Jen walked in, the patient lit up and the family’s mood shifted.

Dave makes going to the post office a delightful experience. He provides true customer service to each individual waiting in line, regardless of their attitude. I’ve seen Dave diffuse tense situations with angry customers through humor. He genuinely cares about his customers and attempts to connect with each one personally.

  • Administrative: Andrea Gafford
    Customer Service, Anderson Technologies
  • Cleaning: Kelle Bergers
    Housekeeper, Ronald McDonald House of Western Michigan
  • Food Service: Laurie Trestrail
    Dietary Aide, SKLD
  • General Labor: Gordy Bacheller
    Custom Furniture Assembler, Bold Furniture
  • Health Care: Riley Frens
    Nurse Technician, Mary Free Bed Rehabilitation Hospital
  • Nonprofit: Sam Sandee
    Employment Training Program Specialist, Wedgwood Christian Services
  • Retail: Nick Borgman
    Customer Service Representative, Quality Car Wash
  • Child Care: Cheryl Balcom
    Day Care Provider/Owner
  • Cleaning: Tyrone Marshall
    Janitor, Mercy Health
  • Food Service: Tammy Nottingham
    Breakfast Attendant, Hampton Inn
  • General Labor: Jen Breen
    Driver, VanHydraulics
  • Government: James Fults
    Employment Counselor, Richard A. Handlon Correctional Facility
  • Health Care: Jen Joseph
    Nurse Aide, Mary Free Bed Rehabilitation Hospital
  • Hospitality: Adela Miranda
    Laundry Attendant, Residence Inn GR Airport
  • Nonprofit: Ana McClain
    Therapist, Wedgwood Christian Services
  • Transportation: Brenda Lutz
    Bus Driver, Grand Haven Public Schools
  • Child Care: Shela Jones
    Day Care Provider/Owner, Little House
  • Cleaning: Kelly Bricker
    Administrative Assistant, Luxury Janitorial
  • Food Service: Yolanda Marble
    Food service/Cashier, Muskegon Community College
  • General Labor: Michael VanHouten
    Production Associate, Plasan Carbon Composites
  • Government: Dave Janes
    Post Office Clerk, United States Post Office
  • Health Care: Terry White
    CNA, Metron of Belding
  • Hospitality: Julio Ignacio Caballero
    Laundry, Hampton Inn Holland
  • Nonprofit: Linda El
    Resident Advocate, Sylvia’s Place
  • Retail: Customer Service Team
    Martin Marathon
  • Transportation: Lisa VanderLaan
    Customer Care, Muskegon Area Transit Systems

Chris will pick up shifts on the schedule even when she doesn’t want to, to ensure her team is always staffed. She is often helping others once she knows her assigned residents are well taken care of. Our follow-up satisfaction surveys always mention Chris by name as someone who went ‘above and beyond’ for them for their stay.

Fayez has developed such a rapport with so many guests that guests ask for him specifically and I see it every day. When guests ask for him and he is not working, the disappointment is all over their face. He makes our team better, our hotel better, and the guest experience better.

  • Child Care: Aleesha Dedrich
    Early Head Start Home Visitor, Community Action Allegan
  • Cleaning/Housekeeping: Lois Tiesworth
    Custodian, Greenville Public Schools
  • Food Service: Sue Lynn Dean
    Food Counter/Food Prep, Pioneer Resources/Coastline Deli
  • General Labor: Maria Vargas
    Receptionist, West Michigan Uniform
  • Government: Billie Jo Hartwell
    Animal Shelter Director, Barry County
  • Health Care: Bobbie Marzean
    Medical Coder/Admission Assistant, Waterford Rehabilitation Center
  • Health Care: Chris Tesillo
    CNA, Sunset Retirement Communities & Services
  • Nonprofit: Sally Ashley
    Resident Advocate, Sylvia’s Place
  • Retail: Elizabeth Erickson
    Family Fare
  • Transportation: Kristin Bredeweg
    Bus Driver, Jenison Public Schools
  • Child Care: Rebecca Kerbyson
    In-Home Daycare Provider
  • Cleaning/Housekeeping: Fayez Radwan
    Bell Hop, Amway Grand Plaza
  • Food Service: Spencer Cannon
    Nutrition Services Assistant – Patent Tray Delivery, Mercy Health Saint Mary’s
  • General Labor: Derek Dirette
    Receiving Clerk, Operator Specialty Company
  • Government: Ronda Foreman
    Parks & Tourism Administrative Assistant, Allegan County
  • Health Care: Bobbi Bartlette
    CNA, Brookcrest Rehab and Living Center
  • Nonprofit: Kiel Hamlet
    Life Enrichment Center Resource Coordinator & Male Patron Advocate, Degage Ministries
  • Retail: Gwen Muma
    Sales Associate, Wesco
  • Transportation: Teri Maurer
    Transportation Coordinator/Bus Driver, YMCA of Greater Grand Rapids